To ensure your claim is handled promptly, we encourage the following methods for reporting claims:
- Report loss directly to the insuring company
- Report loss online through our Risk Management Center (user ID and password required)
- Report loss to us during normal business hours
- Report loss to us after business hours via our 24-hour reporting hotline
Reporting a loss after normal business hours
To report a loss after normal business hours (Monday - Friday 8:00 a.m. to 5:00 p.m.), contact our office by phone and select option 9 to report a claim — your call will automatically be redirected to our after hours hotline.
We will be notified of your loss via email, which we will forward to the insuring company for processing on the next business day.
If a loss of catastrophic nature is reported to us through our after hours reporting hotline, it will be escalated to a Catto & Catto representative who will contact you upon notification.